What Information About You Do We Gather?Information you provide helps us to know and serve you better, which is part of our Mission to provide consistent quality service to our guests. The types of information we gather are:
• Information You Give Us: We receive and store information you enter on our website or give us in any other way. You may choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as reserving a room or any other products we may offer, responding to your requests, customizing your preferences and communicating with you.
• Automatic Information: We receive and may evaluate certain types of information whenever you interact with us. For example, like many websites, we obtain certain types of information when your Web browser accesses www.fhihotels.com.
• E-mail Communications: We do use e-mail addresses for promotional purposes, and we will provide you with the option not to receive such mailings, both in each promotional mailing, and on this website.
You will, however, receive an auto-generated e-mail confirmation when making a reservation on the Internet, and occasionally from our reservation sales agents for inquiries related to a booking you have made for any of our services and products.
• Information from Other Sources: For reasons such as improving personalization of our services (for example, providing recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to your existing information.
What About Cookies?Some websites store, as does www.fhihotels.com, information in a small text file, called a "cookie" on your hard disk.
Cookies contain information about you and your preferences. For example, if you inquire about rates and availability, the site might create a cookie that contains the details you entered. Or it might only contain a record of which pages within the site you visited, to help the site customise the view for you the next time you visit.
Only the information that you provide, or the choices you make while visiting a website, can be stored in a cookie. For example, the site cannot determine your e-mail name unless you choose to type it. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.
Does Federal Hotels International Share the Information It Receives?Information about our guests is important for us in order to provide you with maximum comfort and the legendary experience of staying in FHI Hotels. We may therefore share information amongst our FHI Group of Hotels but we will not sell or give away any information to third parties. Your data will be treated in the strictest confidence and will only be retained for so long as it is necessary or required by law. Such data will be destroyed once its requirement is extinct or you request it.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL), which encrypts information you input and which is certified by the Secure Server Certification Authority. We reveal only the last four digits of your credit card numbers when confirming a reservation. Of course, we transmit the entire credit card number to the appropriate credit card company for verification.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.
What Information Can I Access?
www.fhihotels.com gives you access to your own profile, which you may access via login, i.e., your e-mail address, and a self-defined password. You may, and we kindly ask you to do so, update that information, if required. Information about you that you may access are:
• Your Name, Address and Contact Details
• Your Room Requests that you previously entered on the Internet; and
• Your Credit Card details that you previously used, of which only the last 4 digits of the number is shown at all times
What Can I Do If I Have any Questions or Concerns?
Your personal data will be managed by our dedicated Data Protection Team who will be happy to answer any concerns or queries you may have relating to the use or storage of your personal data. You have the right to access such data and to require a correction to any data, which is incorrect. Our Data Protection Officer can be contacted at firstname.lastname@example.org.
Federal Hotels Internationals Legal Notices
The content of www.fhihotels.com or www.gracehotel.com.au is prepared and/or authorized by Federal Hotels Internationals (FHI) and access to and use of this site are subject to the following terms and conditions.
CopyrightCopyright Federal Hotels Internationals 2011. All rights reserved. All copyright and other intellectual property rights in all text, images, sound, software and other materials on this site are owned by FHI and FHI Group of Hotels and affiliated Companies or are included with permission of the relevant owners. References to affiliates or associates shall include all member hotels of FHI.
You are welcome to browse this site and to reproduce extracts from it, for your information and for non-commercial and personal purposes only. The material of this site may not be modified or incorporated in any other work, publication or site without the prior written agreement of FHI and FHI Group of Hotels.
All trademarks displayed on this site are owned by FHI and FHI Group of Hotels.
The information and material contained in this site are for general references only. FHI and FHI Group of Hotels disclaim any warranty or representation of any kind, express or implied, as to any matter whatsoever relating to this site or any Linked Site. To the fullest extent allowed by law, FHI and FHI Group of Hotels shall accept no responsibility or liability in respect of any loss or damages howsoever arising herein.
Use of or visit to this site does not constitute an offer of goods and services by FHI and FHI Group of Hotels. Goods and services may only be available in certain countries and any offer to purchase goods or to retain services from FHI and FHI Group of Hotels are subject to acceptance by FHI and FHI Group of Hotels and in accordance with specific terms and conditions on which they are offered.
The linking of third party websites to this site does not indicate any association with or endorsement by FHI and FHI Group of Hotels. We do not review or monitor any websites linked to the Websites and do not assume responsibility or liability of any nature whatsoever for the activities conducted or information contained in the third party websites. Your linking to such websites is at your own risk. In addition, you agree not to link your website or any other third party website to the Websites without our express prior written consent.
Other than personal information, FHI and FHI Group of Hotels shall be free to reproduce, use, disclose and distribute your communications to us onto third parties and to use any ideas, concepts, know-how or techniques contained in those communications for any purpose whatsoever. Communications include but are not limited to feedback, questions, comments, suggestions and the like.